Privacy
Your privacy.
Olive & Orange is a small shop in Rainford. We collect only what we need to take your order, post it and answer your emails, and we don't sell it to anyone. This page explains what that is and what you can ask us to do with it.
Who we are
Olive & Orange is a small independent shop based in Rainford, St Helens. We are the data controller for the personal information described here. You can reach us at hello@oliveandorange.co.uk.
What we collect
- Your order: your name, delivery and billing address, email address, phone number if you give one, what you bought and any note for a gift card.
- Payment: handled by Shopify at checkout. We see that you have paid, not your full card details.
- Emails and messages: whatever you choose to tell us when you get in touch.
- Technical information: like any website, the servers that host this site and our Shopify checkout record your IP address, browser and the pages requested, to keep the site running and secure.
Why we use it
- To take payment, pack and post your order, and send you order and delivery emails (to carry out our contract with you).
- To answer your questions, handle returns and put things right (our contract with you, and our legitimate interest in looking after customers).
- To keep order and payment records for tax and accounting (a legal obligation).
- To protect the shop and checkout against fraud (our legitimate interest).
If you join the Sunshine Club, or tick the box at checkout, we send you emails about new arrivals, Christmas dates and news from the shop (your consent). We only do this if you have said yes, the emails are sent through Shopify, and every one has a link to stop them.
Your browser
This website does not set cookies, and has no analytics, advertising or tracking of any kind. It keeps one thing in your browser's local storage: the contents of your bag, so it is still there if you come back later, and a short note if something in it has sold out. It stays on your device, is never sent to us, and you can clear it by emptying the bag or clearing your browser's site data.
To show current prices and stock, your browser reads them straight from our Shopify store. No cookies or personal details are sent with that request.
When you choose Checkout, you move to Shopify's checkout pages. Shopify sets the cookies it needs to run checkout and prevent fraud there, as described in the Shopify cookie policy.
Who else sees it
We share only what each of these needs to do their job for us:
- Shopify, which runs our shop, checkout and payments. Read the Shopify Consumer Privacy Policy.
- Vercel, which hosts this website.
- Royal Mail, which needs your name and address to deliver your parcel.
- Google, which runs our email, when you write to us.
Some of these companies store information outside the UK. Where they do, they use the safeguards UK law requires, such as the UK's international data transfer agreement or standard contractual clauses. We never sell your information, and we would only share it otherwise if the law required us to.
How long we keep it
We keep order records for six years, because tax law requires business records to be kept. Emails are kept for as long as we need them to help you, then deleted.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the information we hold about you
- correct anything that is wrong
- delete it, where we don't need to keep it by law
- stop or limit how we use it, or object to our using it
- send it to you, or another business, in a format a computer can read
- stop sending you marketing emails, at any time
Email hello@oliveandorange.co.uk and we'll reply within a month. It's free. If you're unhappy with how we handle your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk.
Children
Our shop is for adults. We don't knowingly collect information about children.
Changes to this page
If we change how we use your information, we'll update this page and the date below.
Last updated: November 2026