Delivery and returns
Delivery and returns.
Every order is packed by hand in Rainford and posted from us to you. This page explains how long that takes, what it costs, and what to do if something isn't right.
When your order is sent
We pack and post orders within 1 to 2 working days. Orders placed after 12 noon, at the weekend or on a bank holiday are packed on the next working day. You'll get an email with tracking as soon as your parcel is on its way.
We send with Royal Mail, within the UK only.
UK delivery
| Service | Price | Usually arrives |
|---|---|---|
| Standard | £4.99 | Royal Mail Tracked 48, usually 2 working days after posting |
| Express | £6.99 | Royal Mail Tracked 24, usually the next working day after posting |
Delivery times are counted from the day your parcel is posted.
Collecting from Rainford
You can collect your order free from Rainford. Choose collection at checkout and we'll email you when your order is ready, with the address and a time to come. The address is sent only to people collecting an order.
Outside the UK
We post within the UK only, so checkout won't take an address outside the UK.
Something not right?
If your parcel arrives damaged, or something is missing, email us at hello@oliveandorange.co.uk within 48 hours of delivery, with a photo and your order number, and we'll put it right.
If a parcel hasn't arrived within 5 working days of posting, let us know and we'll chase it with the courier.
Please check your address at checkout. If a parcel comes back to us because the address was wrong, we'll get in touch to send it again, and the second postage may be charged.
Returns
If you change your mind, tell us by email at hello@oliveandorange.co.uk within 14 days of delivery, then send the item back within 14 days of telling us. It needs to be unused and in its original packaging.
For health and hygiene reasons we can't take back bath, body and fragrance products once their seal or wrapping has been opened, unless they are faulty.
Return postage is paid by you unless the item is faulty or we sent the wrong thing. We'll email you the address to send it to when we agree the return.
Refunds
We refund the price of the item, and the standard postage you paid to receive it, within 14 days of receiving it back, to the card or account you paid with.
Faulty or wrong items
If something is faulty, damaged or not what you ordered, you don't need to send it back first: email us a photo and we'll replace it or refund it, including any postage. This doesn't affect your legal rights.