Terms
Terms of sale.
These are the terms for buying from Olive & Orange. We've kept them short and plain. Nothing here takes away your legal rights as a customer.
About us
Olive & Orange is a small independent shop based in Rainford, St Helens. You can contact us at hello@oliveandorange.co.uk or on 07701 331194.
Your order
When you place an order, Shopify emails you to confirm we've received it. Our contract with you starts when we email to say your order has been posted. If we can't fill an order, for example because something has sold out, we'll tell you and refund anything you've paid for it.
Our products are made by Spanish brands and we sell them as the makers supply them. Photographs show the products as closely as we can, but packaging and colours may vary a little. Please check the ingredients on the label if you have allergies or sensitive skin.
Prices and payment
Prices are in pounds sterling. We are not VAT registered, so no VAT is added. Postage is added at checkout, before you pay. Payment is taken by Shopify when you place your order.
If we've made an obvious mistake with a price, we'll contact you before posting and you can choose to go ahead at the right price or cancel for a full refund.
Delivery
Delivery times, costs and the countries we post to are on our delivery and returns page. Your order becomes yours, and is your responsibility, once it has been delivered.
Changing your mind
You can cancel your order and return items within 14 days of delivery. How to do it, and the exceptions for opened bath, body and fragrance products, are on our delivery and returns page.
If something is wrong
Everything we sell must be as described, of satisfactory quality and fit for purpose. If it isn't, email us at hello@oliveandorange.co.uk and we'll put it right with a repair, replacement or refund, as the Consumer Rights Act 2015 provides.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to take reasonable care. We are not responsible for loss that wasn't foreseeable, or for business losses, as our products are for personal use. Nothing here limits our responsibility where the law doesn't allow it to be limited, including for death or injury caused by our negligence.
The law that applies
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your own courts.
Last updated: November 2026